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Date of Last Revision: September 17, 2015
WELCOME TO JOYROUTES PTE. LTD. ("JOYROUTES" OR "WE") INTERNET WEBSITE LOCATED AT WWW.JOYROUTES.COM (THE "SITE").
JoyRoutes is an online platform that connects travellers with Travel Companies (travel agencies and tour operators). We allow different Travel Companies (each, a "Travel Company") to list their travel packages (each, a "Travel Company Service") and allow travellers to customise and book them through our platform. When a traveller books a travel package through our platform, they are getting into a contractual relationship with the Travel Company who provided the package and not with us as we are merely a platform that facilitates this transaction.
The travel packages, which can be customised according to the traveller’s needs, are directly provided by Travel Companies, which offer these travel packages on their own behalf, their own account, and under their own responsibility.
The JoyRoutes Services (as defined below) are available only to legal entities and individuals in business who can form legally binding contracts. To become a member of the Site ("Member") and use the JoyRoutes Services available from the Site, you must register for a JoyRoutes account ("Account"). You agree to provide true, accurate, and complete information, and update such information to maintain its truth, accuracy, and completeness. Misleading information about your location is not allowed on JoyRoutes. You must safeguard the Member ID and password you use to access this Site. We may rely on any use of the Site with your Member ID and password as authorised by you.
If you are a Member that wishes to provide Travel Company Services through the Site, you must complete the Travel Company registration process. As a Travel Company Member, you acknowledge and agree that your Account may be subject to verification as well as editorial and Feedback (as defined below).
JoyRoutes provides services ("JoyRoutes Services") that facilitate transactions between (a) Members who are travellers (each, a "Traveller"), and are eligible to post information about the Travel Company Services (as defined herein) that such Traveller needs and is interested in purchasing (each, a "Trip Request"), or to inquire or purchase Travel Company Services; and (b) Members who are travel companies (each, a "Travel Company") that offer Travel Company Services to Travellers. Travel Company Services are defined as services offered by the Travel Company to the Traveller on the JoyRoutes Site, including but not limited to trip proposals submitted by the Travel Company in response to a Traveller's Trip Request (each a "Trip Plan") and sample trip offerings (each a "Sample Trip").
When a Travel Company submits a Trip Plan to a Traveller, in addition to specifying the types of Travel Company Services it will provide and the costs associated with it, a Trip Plan shall include the contract terms that the Travel Company requires, such as, but not limited to, payment methods, payment terms, and cancellation policy.
By using the Services, you consent to receiving electronic communications from JoyRoutes. These electronic communications may include notices about applicable fees and charges, transactional information, and other information concerning or related to the JoyRoutes Services and Travel Company Services. These electronic communications are part of your relationship with JoyRoutes and you receive them as part of your subscription to the JoyRoutes Services. You agree that any notices, agreements, disclosures, or other communications that we send you electronically will satisfy any legal communication requirements, including that such communications be in writing.
As a Traveller, you agree that you will only complete your Trip Plan purchase via the JoyRoutes purchase confirmation page, and you will report the Travel Company to JoyRoutes if the Travel Company suggests that you purchase any Travel Company Services without informing JoyRoutes. As a Travel Company, you agree to use JoyRoutes’ system to complete the transaction and send the receipt to the Traveller for all JoyRoutes-originated business, whether first-time, repeat, or follow-on.
By registering as a Member, you acknowledge and agree that you contract directly with other Members of the Site to buy or sell Travel Company Services. Upon acceptance of a bid or agreement to provide Travel Company Services, Travel Company agrees to provide the Travel Company Services according to the terms of the final bid, the final agreement, or other terms agreed to by Travel Company and Traveller. JoyRoutes is not a party to any contract for any purchase and sale of Travel Company Services on the Site, including, without limitation, Trip Plans and Sample Trips. All rights and obligations for the purchase and sale of any Travel Company Services, including, without limitation, the purchase and sale of Trip Plans and Sample Trips, are solely between Travel Companies and Travellers. Each Member is solely responsible for the enforcement and performance of its rights and obligations for the purchase and sale of Travel Company Services, including, without limitation, Trip Plans and Sample Trips.a
JoyRoutes is not involved in the contracting between Travel Companies and Travellers, or in the Travel Companies' delivery of services to Travellers. JoyRoutes has no control over and does not guarantee the quality, safety, or legality of Travel Company Services advertised or provided on and/or through the Site, the truth or accuracy of listings, the qualifications, background, or abilities of Members, the ability of Travel Companies to deliver Services, the ability of Travellers to pay for Services, or that a Travel Company or Traveller will actually complete a transaction. Travel Company and Traveller must look solely to the other for enforcement and performance of all the rights and obligations pursuant to the transactions it entered into with the other on the Site, and any other terms, conditions, representations, or warranties associated with such dealings.
JoyRoutes makes available to Members on the Site various content and services provided by third parties, including, without limitation, services to verify a Member's identity or credentials ("Verification Service Providers") and a directory of Travel Companies that is populated with information from third party sources and from the Travel Companies themselves (collectively, "Third Party Content"). JoyRoutes has no editorial control over such Third Party Content. JoyRoutes is not responsible for and does not monitor the Third Party Content for accuracy or reliability. Any opinions, advice, statements, Services, offers, or other information or content express or made available by third parties, including information providers, Members, and Verification Service Providers, are those of the respective author(s) or distributor(s) and not of JoyRoutes. JoyRoutes neither endorses nor is responsible for the accuracy or reliability of any Third Party Content. JoyRoutes does not confirm or verify whether a Travel Company claiming to be a professional or claiming to be qualified to provide professional advice is in fact licensed or otherwise qualified to provide the Services or advice being requested. JoyRoutes provides the Third Party Content as a convenience and does not confirm or verify such Third Party Content.
The Site may contain links to other third party Web sites or resources ("Third Party Sites"). You acknowledge and agree that JoyRoutes is not responsible or liable for: (i) the availability or accuracy of such Third Party Sites; or (ii) the content, advertising, or products on or available from such Third Party Sites. The inclusion of any link on the Site does not imply that we endorse the linked Third Party Site. Your use of the links is at your own risk.
THE SERVICES, MATERIALS, AND INFORMATION PROVIDED ON AND THROUGH THE SITE ARE PROVIDED "AS IS," AS AVAILABLE, AND WITHOUT ANY WARRANTIES OR CONDITIONS (EXPRESS OR IMPLIED, ARISING BY STATUTE OR OTHERWISE IN LAW OR FROM A COURSE OF DEALING OR USAGE OR TRADE). WE MAKE NO REPRESENTATIONS OR WARRANTIES, OF ANY KIND, EITHER EXPRESS OR IMPLIED, AS TO THE QUALITY, IDENTITY, OR RELIABILITY OF ANY THIRD PARTY, OR AS TO THE ACCURACY OF THE POSTINGS MADE ON THE WEB SITE BY ANY THIRD PARTY. SOME STATES AND JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
IN NO EVENT SHALL WE BE LIABLE TO YOU OR ANY OTHER MEMBER FOR ANY SPECIAL, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES PURSUANT TO THIS AGREEMENT, INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS, LOSS OF BUSINESS OPPORTUNITIES, OR LOSS OF GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANY OTHER PROVISION OF THIS AGREEMENT, IN NO EVENT WILL JOYROUTES’ LIABILITY TO YOU FOR ANY ACTION OR CLAIM RELATED TO THE SERVICES PROVIDED UNDER THIS AGREEMENT, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, OR ANY OTHER THEORY OF LIABILITY, EXCEED IN THE GREATER OF: (A) $100OR (B) THE AGGREGATE AMOUNT OF SERVICE CHARGES ACTUALLY COLLECTED BY US FROM YOU FOR THE SERVICES TO WHICH THE LIABILITY RELATES DURING THE SIX (6) MONTH PERIOD IMMEDIATELY PRECEDING THE DETERMINATION OF SUCH LIABILITY. SOME STATES AND JURISDICTIONS DO NOT ALLOW FOR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION AND EXCLUSION MAY NOT APPLY TO YOU.
If you have a dispute with another Member, you release JoyRoutes (and our officers, directors, agents, subsidiaries, joint ventures, and employees) from claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such dispute. You hereby waive Singapore Civil Code §7236 (and any analogous law in any other applicable jurisdiction), which says: "A general release does not extend to claims which the creditor does not know or suspect to exist in his favour at the time of executing the release, which if known by him must have materially affected his settlement with the debtor."
You agree to defend, hold harmless and indemnify JoyRoutes from and against any and all losses, costs, expenses, damages, or other liabilities incurred by JoyRoutes from and against any cost, liability, loss, damage, cause of action, claim, suit, proceeding, demand, or action brought by a third party against JoyRoutes: (a) in connection with your use of the Services, including, without limitation, any payment obligations incurred through use of the Services; or (b) resulting from: (i) your use of the Site; (ii) your decision to supply credit information via the Site, including personal financial information; (iii) your decision to submit postings and accept offers from other Members; (iv) any breach of contract or other claims made by Members with which you conducted business through the Site; (v) your breach of any provision of this Agreement; (vi) any liability arising from the tax treatment of payments or any portion thereof; (vii) any negligent or intentional wrongdoing by any Member; (viii) any act or omission of yours with respect to the payment of fees to any Travel Companies; (ix) your dispute of or failure to pay any invoice or any other payment; and/or (x) your obligations to a Travel Company. Any such indemnification shall be conditioned on our: (a) notifying you in writing of any such claim, demand, action, cost, liability, loss, or threat of any thereof; (b) cooperating with you in the defence or settlement thereof; and (c) allowing you to control such defence or settlement. We shall be entitled to participate in such defence through our own counsel at our own cost and expense. We reserve the right to report any wrongdoing of which we become aware to the applicable government agencies or otherwise.
Subject to and conditioned on compliance with this Agreement, JoyRoutes grants you a limited license to access and, if you are a Member, to use the Site internally for the purpose of ordering and receiving the Services available and authorised from the Site. You must not sell, copy, reproduce, distribute, modify, display, publicly perform, prepare derivative works based on, repost, or otherwise use any content of this Site in any way for any public or commercial purpose without prior written consent of JoyRoutes or the rights holder. You must not use any content of this Site on any other Web site or in a networked computer environment for any purpose except your own internal viewing. You will not attempt to reverse engineer or attempt to interfere with the operation of any part of this Site unless expressly permitted by law. The Site or any portion of the Site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose that is not expressly permitted by JoyRoutes.
If a dispute arises between you and JoyRoutes, our goal is to resolve such dispute quickly and cost effectively. Accordingly, you and JoyRoutes agree that we will resolve any claim or controversy at law or equity that arises between us out of this Agreement or the JoyRoutes Services (a "Claim") in accordance with this section entitled "Resolution of Disputes Between Member and JoyRoutes". Before resorting to these alternatives, you agree to first contact us directly to seek a resolution by emailing us at email@example.com.
This Agreement shall be governed in all respects by the laws of the Republic of Singapore as they apply to agreements entered into and to be performed entirely within Singapore between Singapore residents, without regard to conflict of law provisions. You agree that any claim or dispute you may have against JoyRoutes must be resolved by a court located in Singapore, except as otherwise agreed by the parties or as described in the Arbitration Option paragraph below. You agree to submit to the personal jurisdiction of the courts located within Singapore for the purpose of litigating all such claims or disputes. Any cause of action you may have with respect to the Site must be commenced within 30 days after it arises, or the cause of action is waived.
For any claim arising between you and JoyRoutes (excluding claims for injunctive or other equitable relief) where the total amount of the award sought is less than $10,000, the party requesting relief may elect to resolve the dispute in a cost-effective manner through binding non-appearance-based arbitration. A party electing arbitration must initiate such arbitration through an established alternative dispute resolution ("ADR") provider mutually agreed upon by the parties. The ADR provider and the parties must comply with the following rules: (a) the arbitration will be conducted by telephone, online, and/or be solely based on written submissions, and the specific manner will be chosen by the party initiating the arbitration; (b) the arbitration will not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties; and (c) if an arbitrator renders an award the party receiving the award may enter any judgment on the award in any court of competent jurisdiction.
If you are a Travel Company, to cancel your membership, send an e-mail to firstname.lastname@example.org with "Cancel My Travel Company Membership" as the subject of the e-mail and include the following information in the text field (Your full name, JoyRoutes Username, contact phone number for verifying your cancellation, reason to cancel your account). JoyRoutes will not process cancellation requests unless all of the foregoing information is provided. Your cancellation request will be effective within the next business day. JoyRoutes will send you an email confirmation once your membership has been cancelled. Once JoyRoutes confirms your cancellation, your profile will not be viewable and you will no longer be able to submit Trip Plans via the JoyRoutes system.
Can't find the holiday you are looking for? Leave us your requirements below and our destination experts will get back to you with a quote.